Privacy Policy

ReturnGuard ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.

1. Information We Collect

1.1 Information You Provide

• Account Information: Email address, name, and password when you create an account
• Receipt Data: Receipt images, store names, purchase dates, item descriptions, prices, and totals
• Warranty Information: Product warranties, manufacturer details, and warranty expiration dates
• Action Items: Return requests, warranty claims, and complaint information

1.2 Automatically Collected Information

• Device Information: Device type, operating system, unique device identifiers
• Usage Data: App features used, time spent in app, crash reports
• Camera Access: Photos of receipts (only when you choose to scan)

2. How We Use Your Information

We use your information to:

• Provide and maintain our receipt management services
• Process receipt images using AI to extract information
• Send notifications about return deadlines and warranty expirations
• Sync your data across devices via cloud storage
• Look up warranty information for your products
• Improve our app and develop new features
• Provide customer support
• Process subscription payments (Premium users)

3. Third-Party Services

We use the following third-party services to provide our app functionality:

3.1 Firebase (Google)

• Purpose: Authentication, cloud storage, and database
• Data Shared: Email, user ID, receipt data
• Privacy Policy: Firebase Privacy

3.2 Google Gemini AI

• Purpose: Receipt image processing and text extraction
• Data Shared: Receipt images (Premium users)
• Privacy Policy: Google Privacy

3.3 Perplexity AI

• Purpose: Real-time warranty and store policy lookups
• Data Shared: Product manufacturer names, store names (Premium users)
• Privacy Policy: Perplexity Privacy

3.4 RevenueCat

• Purpose: Subscription management and payments
• Data Shared: User ID, subscription status
• Privacy Policy: RevenueCat Privacy

4. Data Storage and Security

We implement appropriate security measures to protect your information:

• Encryption: Data is encrypted in transit (HTTPS/TLS) and at rest
• Cloud Storage: Receipt images stored securely in Firebase Storage
• Authentication: Secure authentication via Firebase Auth
• Access Control: Only you can access your receipt data

5. Data Retention

• Active Accounts: We retain your data as long as your account is active
• Deleted Accounts: Data is permanently deleted within 30 days of account deletion
• Receipts: You can delete individual receipts at any time

6. Your Rights

You have the right to:

• Access: View all your stored data in the app
• Export: Download your data in PDF format
• Delete: Delete individual receipts or your entire account
• Opt-Out: Disable notifications in app settings
• Correct: Edit receipt information at any time

7. Children's Privacy

ReturnGuard is not intended for children under 13. We do not knowingly collect information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

8. International Users

Your information may be transferred to and processed in countries other than your own. By using ReturnGuard, you consent to the transfer of your information to the United States and other countries where our service providers operate.

9. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via:

• In-app notification
• Email to your registered address
• Update notice on this page

10. California Privacy Rights (CCPA)

California residents have additional rights:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of sale of personal information (we do not sell your data)
• Right to non-discrimination for exercising privacy rights

11. GDPR Compliance (EU Users)

For users in the European Union:

• Legal Basis: We process data based on consent and contract performance
• Data Controller: ReturnGuard is the data controller
• Right to Portability: Export your data in machine-readable format
• Right to Object: Object to data processing for direct marketing

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@returnguard.app
• Support: Support Page

13. Data We Do NOT Collect

For transparency, here's what we DON'T collect:

• Credit card numbers or payment information (handled by app stores)
• Social Security numbers or government IDs
• Precise geolocation data
• Contacts or address book
• Microphone or video recordings
• Browsing history outside the app

14. Your Consent

By using ReturnGuard, you consent to this Privacy Policy. If you do not agree with this policy, please do not use our app.